Last updated: August 2026
Home Service Hero is a marketplace that connects homeowners with independent home service professionals ("pros"). We provide the platform, matching, messaging and payment tools. Pros are independent contractors and are not employees of Home Service Hero.
Account details you provide (name, email, phone), job details you submit (description, photos, service address and approximate coordinates), messages you exchange in the app, and payment records. Card details are entered directly with our payment processor, Stripe, and are never stored on our servers.
To create and secure your account, match jobs with nearby pros, enable messaging between a homeowner and the assigned pro, process payments and payouts, send job notifications, provide support, and prevent fraud or abuse.
When a pro accepts your job, we share the details needed to complete it — your name, job description, service address and contact method. We share payment information with Stripe to process charges, escrow holds, transfers and refunds. We may share information where required by law. We do not sell your personal information.
We rely on Stripe for payments and payouts, Supabase for hosted database and authentication, and Google Maps Platform for address lookup and geocoding. Each processes data only as needed to provide their service.
We keep account, job and payment records for as long as your account is active and for as long as needed to meet legal, tax and dispute-resolution obligations.
You can review and update your profile details in Settings, and request deletion of your account by contacting us. Some records tied to completed payments must be retained for legal and accounting reasons.
We use industry-standard measures including encrypted connections, authenticated access and row-level database permissions. No online service can guarantee absolute security.
Home Service Hero is not intended for anyone under 18 and we do not knowingly collect information from children.
We may update this policy. Material changes will be reflected by the "last updated" date above and, where appropriate, notified in the app.
Questions about this policy? Contact us through the support option in the app.